FREQUENTLY ASKED QUESTIONS
How do I order items that I desire?
Add Items to My Bag – You may add any item at anytime by clicking the Add to My Bag button. When you are ready to place your order, click Continue to Secure Checkout. You can remove items from your cart by selecting the Delete button then clicking the Update button. Login Into Your Account - For existing customers, enter your email address and Haute Elegance password. . For new customers, enter your email address and a Haute Elegance password. Then click Create Account. Enter Your Information - Enter your Shipping Information and Billing Information and select your desired Shipping Method. Please consider the day of week and time at which you place your order when estimating your delivery date. When complete, click Continue Checkout. Review Your Order - Confirm your billing and shipping address, order details and credit card information. Receive Your Confirmation - You will receive an email confirmation and you may print a copy for your record. Your order will be processed immediately. If your order is received before 4pm PST, we will attempt to have your order packaging and shipped the same day. In any case, we strive to have all orders processed within two business days. You will receive a Shipping Confirmation email when your order is shipped.
What credit cards do you accept?
We accept Visa, Mastercard, and American Express
Do you charge sales tax?
NO sales tax is added for any ordered shipped outside California. We charge sales tax for all orders shipped within California.
How can I track my order?
A confirmation email is sent once your order has been accepted. When your items ship, you will receive a shipment confirmation email that will provide you with a tracking number coordinating to the appropriate carrier (Fed Ex / U.P.S. / US Postal Service).
You can also check the status of your order by logging into your account at Haute Elegance.
Where is the 3 digit security code on my credit card?
The Card Security Code (CSC) is a 3 or 4 digit number printed on the back of a credit card. On American Express cards, a 4 digit number is typically printed on the front of the card.
Do you guarantee all items to be directly from the designer?
Yes. Haute Elegance has contracts with all of our designers and purchases all items months in advance as the designs as finalized and going into production. Haute Elegance attends all of the latest fashion shows across the country. We receive inventory weekly from each designer as the styles are completed throughout the fashion season. When you choose your favorite item with Haute Elegance, you are receiving the latest fashions from the designer of your choice.